About Our Cleaners

Third Generation Family Business

BACKGROUND

Welcome to Schmucker Cleaning, a family-run business with three generations of knowledge and experience in the cleaning industry. Robert Schmucker migrated to Australia from the United States in 2005 and has made Townsville his permanent home for his family and business.

Our Mission

Our mission at Schmucker Cleaning is to create a respectful and dignified cleaning company where staff are supported and developed to enthusiastically deliver the best cleaning service in Townsville. We pride ourselves on relentless energy and fantastic communication.

Risk Mitigation

We carry Public Liability and Worker's Compensation insurance. This means if we break or damage something within your premises, we have the necessary insurance in place to have it rectified. If one of our cleaners were to get injured on the job, they are covered by our insurances.

Quality

All of our staff are employees of Schmucker Cleaning, which enables us to maintain a high level of consistency across our cleaners. We provide meticulous initial training and ongoing performance management for all of our cleaners to deliver consistent service to the client.

Our Guarantee

We offer a 100% Satisfaction Guarantee. If we did not complete the job to the client’s satisfaction, the client has the right to inform us of any cleaning defect or omission within 3 calendar days of the completion date of the clean. We will return to the job site within 3 business days and remedy it at no extra cost to the client.